Cornhill Direct is a trading name of Allianz Insurance plc. You will not receive advice or a recommendation from us. We only offer our own product for motor insurance. If you opt to add break-down cover to your motor policy this is underwritten by ELVIA Travel Insurance International N.V. (Netherlands) and is administered in the UK by Mondial Assistance (UK) Limited. Cornhill Direct has a contract with Mondial Assistance (UK) as the sole provider of this optional breakdown cover.
Data Protection Act Notification
The Data Controller is Allianz Insurance plc (the insurer).
The insurer and its associated companies may use the personal data that you supplied for the purposes of insurance administration. This data may be disclosed to the insurers and regulatory bodies such as the Financial Services Authority (FSA) for the purposes of administering and regulating your insurance. Your information may also be used for offering renewal, conducting research, statistical purposes and crime prevention. We may share these details with other insurance organisations (such as Loss Adjustors, or Investigators) to help handle claims.
Your personal details may be transferred to countries outside the EU. They will at all times be held securely and handled with the utmost care in accordance with all principles of the UK Law.
We will store your details but will not keep them for longer than necessary. Under the terms of the Data Protection Act 1998 you are entitled to a copy of all the information we hold about you for which we may charge you a fee.
We may share your details with other companies within the Allianz (UK) Group of companies or pass them to third parties so that we, or the third parties, may tell you of products and services which we think may interest you by telephone, or post.
If you do not want to know about these products or services, please write to us at Cornhill Direct, FREEPOST NATW263, Bristol BS32 4BR.
Fraud Prevention, Detection and Claims History
Insurers pass information to the Claims Underwriting Exchange register, run by Insurance Database Services Ltd (IDS Ltd). The aim is to help us check information provided and also to prevent fraudulent claims. We may at any time search the register including when we deal with your request for insurance. Under the conditions of your policy you must tell us about an incident (such as a fire or a theft) which may or may not give rise to a claim. When you tell us about an incident we will pass information relating to it to the database. We can supply more information on the database if you request it. You should show this notice to anyone who has an interest in property insured under this policy.
Allianz Insurance plc may seek information from other insurers and information agencies to check the information you may have supplied and Allianz Insurance plc may provide the information you have supplied to other insurers for the same purpose.
If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies.
Law enforcement agencies may access and use this information.
We and other organisations may also access and use this information to prevent fraud and money laundering, for example, when:
- Checking details on applications for credit and credit related or other facilities
- Managing credit and credit related accounts or facilities
- Recovering debt
- Checking details on proposals and claims for all types of insurance
- Checking details of job applicants and employees
Please contact us on 0344 3914 108 if you want to receive details of the relevant fraud prevention agencies.
We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.
Motor Insurance Database
Your policy details will be added to the Motor Insurance Database (MID), run by the Motor Insurers Information Centre (MIIC). MID data may be used by the DVLA and DVLNI for the purpose of Electronic Vehicle Licensing and by the Police for the purposes of establishing whether a driver’s use of the vehicle is likely to be covered by a motor insurance policy and/or for preventing and detecting crime. If you are involved in an accident (in the UK or abroad), other UK insurers, the Motor Insurers’ Bureau and MIIC may search the MID to ascertain relevant policy information. Persons with a valid claim in respect of a road traffic accident (including citizens of other countries) may also obtain relevant information which is held on the MID. You can find out more about this from Allianz Insurance plc, or at www.miic.org.uk.
You should show these notices to anyone insured to drive the vehicle covered under the policy.
Law and Language applicable to Contract
Unless we agree otherwise:
a) the language of the policy and all communications relating to it will be English; and
b) English Law will apply to this contract of insurance.
Our aim is to get it right, first time, every time. If we make a mistake we will try to put it right promptly. We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we cannot we will let you know when an answer may be expected. If we have not sorted out the situation within eight weeks we will provide you with information about the Financial Ombudsman Service:
Please contact the Customer Satisfaction Manager at Cornhill Direct, 2530 The Quadrant, Aztec West, Almondsbury, Bristol BS32 4AW or telephone 0344 3914 108.
Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.
Significant Exclusions to your cover
Cornhill Direct operate a keys in car exclusion. We will not pay a claim following theft or attempted theft if at the time of the loss or damage your car is unoccupied with the ignition key (or other removable ignition device) in or on your car.
Financial Services Compensation Scheme
You may be entitled to compensation from the Financial Services Compensation Scheme if we cannot meet our liabilities. For compulsory insurance you may be entitled to up to 100% of the claim. For all other types of insurance you may be entitled to compensation of up to £2,000 for the first part of the claim and 90% of the remainder of the claim. Further information about these arrangements is available from:
Financial Services Compensation Scheme,
7th Floor, Lloyds Chambers,
Portsoken Street, London E1 8BN
Telephone: 020 7892 7300
Fax: 020 7892 7301
14 Day Reflection Period
You may cancel this Policy within 14 days of the date you receive it. You can do this by telephoning or writing to us. If you choose to do this you are entitled to a refund of the premium that you have paid for this insurance. We will only charge a pro-rata premium plus £15 to cover our operational costs. This is subject to a minimum amount payable of £25 plus Insurance Premium Tax at the prevailing rate. If an incident has occurred that may give rise to a total loss claim, the full annual premium may be payable to us.
Providers of Additional Products
Accident Recovery and Complete Breakdown Rescue are underwritten by AGA International SA
and is administered in the United Kingdom by Mondial Assistance (UK) Limited. Registered in England number 1710361. Registered office Mondial House, 102 George Street, Croydon, CR9 1AJ. www.mondial-assistance.co.uk
AGA International SA is authorised by Autorité de Contrôle Prudentiel in France and Mondial Assistance (UK) Limited acts as an agent for AGA International SA with respect to the receipt of customer money, for the purpose of settling claims and handling premium refunds.
We do not offer an any driver Policy, however a further 7 additional drivers can be added which may affect the premium and terms.
Cornhill Direct is a trading name of Allianz Insurance plc registered in England no 84638 at 57 Ladymead, Guildford , Surrey GU1 1DB United Kingdom. Allianz Insurance plc is authorised and regulated by the Financial Services Authority, authorisation number 121849. This can be checked by visiting the FSA website at www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.